How PosiGen Customers Are Saving Money and Powering Change

A New Report Highlights the Real Impact of PosiGen Solar

At PosiGen, we believe in more than just solar panels — we believe in people. That’s why we partnered with 60 Decibels, an independent impact measurement company, to listen directly to 155 of our customers and better understand how solar energy is changing their lives. The results are in — and the message is clear: PosiGen is saving customers money and improving lives, but there’s still more we can do.*

First-Time Access to Clean Energy

For 88% of customers, PosiGen was their first-ever experience with a solar energy system. And most of them don’t have access to other options — 84% said they couldn’t easily find a good alternative.

One Louisiana customer shared:

“PosiGen has been a great deal for me and my family. First, we have reduced the cost of the electricity bill. The lighting and its power is really good — you might even forget it's actually solar-powered.”*

Lower Energy Bills. Higher Peace of Mind.

Saving money isn’t just about numbers — it’s about reducing stress and gaining peace of mind. According to the report:

• 72% of customers saw a decrease in their average monthly energy bill.
• The average monthly savings? $85.
• Most customers used those savings on household expenses, groceries, and gas.

“We don’t spend so much on energy like we used to. Most of that has been going to cater for other needs like food or water.” – Customer in Louisiana*

Better Quality of Life

Nearly 3 in 5 customers said their quality of life improved with PosiGen. The biggest reasons:

• Increased ability to save
• Reduced stress
• More money for groceries and basic household needs

Where We Can Improve

We’re proud of the impact we’re having, but we also take customer concerns seriously.

• 52% of customers reported challenges, and of those, 70% said the issue was still unresolved.
• The most common problems? Communication, high bills, and maintenance issues
• Our Net Promoter Score (NPS) — a measure of customer satisfaction — was 1, significantly lower than industry benchmarks.

One customer shared:

“My solar panels need repairs, and I have tried to get them to repair them for a year now.”
 — Female customer, Louisiana*

We hear you, and we’re taking steps to improve our customer service and technical support so your solar experience is as stress-free as possible.

* Participants were compensated for their participation. Customer savings vary depending on energy consumption, system cost, home location and characteristics, and utility policies. PosiGen operates under various licenses in the states we serve. For more information, please visit our posigen.com/licenses.

Listening Today to Power Tomorrow

This report is part of our commitment to transparency and accountability. We’re grateful to every customer who took the time to share their experience, and we’re using your feedback to grow stronger.

Thank you for powering change — with your voice and your solar system.

Want to Learn More?

We’ll be sharing more insights over the coming months as we continue to improve our service, expand our savings stories, and help more families take control of their energy bills. If you’re a current customer with feedback, we’d love to hear from you!