FAQs

HOW WILL I KNOW WHEN A STEP HAS BEEN COMPLETED?

PosiGen will contact you immediately via SMS text message when any work has been completed. For instance, you will be notified after each step of the installation process (i.e. home assessment, the permit process, panel installation) as well as after we perform any maintenance or service.
 

WHO DO I CALL TO REPORT A PROBLEM?

PosiGen is very concerned with quality control, and we don’t want any problems to inconvenience you. So if there’s a problem, just give us a call at 1-866-PosiGen.


How long is the entire installation process?

From the point that you schedule an installation, to the actual day of installation, the average amount of time for the entire process is 60-90 days.

The municipality will have to process the permit, and this can take time. We’re just as ready as you are, but sometimes we have to be patient. Once the permit is processed we’ll send out the installation team as quickly as possible.


Do I need to be home during installation or maintenance?

We’d love to say “hello,” but in most cases, it’s not a problem if you aren’t home. We only need what is on the outside of your home to do our work. So just go about your normal day, and we’ll be done in no time.


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Commonly Used Solar Terms

INVERTER

The inverter converts Direct Current (DC) to Alternating Current (AC). DC is what the panel directly produces, and AC is what your house uses. Now that you know the basic science behind your solar, let’s find out how you save money.


NET METER

A net meter tracks the amount of energy consumed and produced by your home. You receive credit with your electric company for the electricity that you produce but do not consume. This means that your electric bills will be lower because your home will use energy more efficiently.


SAFETY FEATURES

The solar panels are safely secured by a roof rail system. The roof rails are made from tough, anodized aluminum that will stand the test of time. Electric wires are safely tucked in beneath the solar panels or in conduit.  

In the event of a power outage, electricity running from your solar system will temporarily be turned off to ensure the safety of you and others, such as workers that are trying to restore the electricity.


SOLAR PANELS

Also called Photovoltaic (PV) panels, convert sunlight into electricity. Even if it’s cloudy, PV panels continue to produce electricity as long as some light is hitting the panel. Once the light has been converted into electricity it moves towards  the inverter.

 

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